How will AI impact your organisation?

We help teams understand AI, think about the impacts and create a coordinated plan

How we help:

Raising AI literacy

Training and workshops to help teams understand gen AI and how to effectively apply it to day-to-day work. Advanced training covers developing and deploying AI agents.

AI strategy

Working with leadership teams to identify AI risks and opportunities, then helping design the right policies, activities and products to guide the organisation towards a desired scenario.

AI work

RNZ

GenAI training for the newsroom and setting up guidance for good ChatGPT usage that aligns with Radio New Zealand’s AI Principles and Editorial Policy.
Ombudsman

Developing appropriate AI governance and policies, AI training, and creating a series of proof-of-concept AI chatbots and tools to support the public and enhance efficiency.
ENA

Introducing genAI to the Electricity Networks Aotearoa team and developing a time-saving solution that uses AI to summarise and tag historical documents via the website’s CMS.
Interpreting NZ

Understanding the impact genAI might have on interpreting services and looking at the feasibility of developing an app that enables non-English speakers to access health services.
NZ Rugby

Trialling AI to dive into the sentiment and topics covered by selected media over a long time span; supporting the implementing of an AI-powered monitoring platform.
BERL

Introduction to genAI and providing training to enable BERL’s team of economics and business consultants to embrace AI to enhance thinking and efficiency.
HQSC

Working with the communications team at HQSC | Te Tāhū Hauora Health to determine where genAI can improve quality and efficiency for comms activities.
NZDF

Introducing genAI to NZDF’s Master of Strategic Studies cohorts, including an exercise using genAI to explore and respond to imagined defence scenarios.
TREC

Introducing genAI to the Transport Rebuild East Cost Alliance team, including a ‘playbook’ and training to improve AI literacy and efficiency.
Bastion Shine

Supporting the leadership team to accelerate existing usage and explore new AI opportunities as part of developing a clear AI position and client-focussed strategy.
Arthritis NZ

Looking at the impact of genAI, AI training and working with the AI advisory group to embrace the opportunities whilst differentiating Arthritis NZ from generic AI advice.
Infrastructure Commission

Introduction to genAI training and workshops across the organisation; using ChatGPT alongside the comms team to support product launches.
NZ On Air

Introduction to Copilot and workshops across the organisation to raise AI literacy, including advanced training on improving workflows by developing AI agents.
NIFF

Workshops with the National Infrastructure Funding and Finance teams to introduce advanced prompting techniques and Microsoft Copilot capabilities.

Talk to us about AI

Strategy work

Te Waihanga

Supporting the Infrastructure Commission to develop and implement a multi-year strategy for how digital can best support the 30-Year Infrastructure Strategy and National Infrastructure Plan.
Heart Foundation

A review of existing digital channels and workshopping across the organisation to develop a new information architecture and roadmap for a digital ecosystem to drive increased engagement.
RNZ

Working across Radio New Zealand to develop and test a new, coordinated digital experience strategy designed to engage rangatahi with trusted news and stories.
Arthritis NZ

A deep dive into the journey people experience with arthritis to develop a new strategy for delivering more value earlier in the journey; coordinating the digital activities required to deliver the new strategy.
Ruruku

Developing a new commercial strategy and position in the market; supporting and aligning the subsequent development of a new company name, brand and digital channels.
NZ Rugby

Working with the communication team to create effective strategies to reach rangatahi to talk about mental health, and a new strategy to connect and align the entire rugby system.
WCC

Developing engagement, consultation and digital strategies across several projects to support Wellington City Council’s ongoing cycleways and street transformation projects.
IoD

Developing and coordinating a multi-year transformation to upgrade the Institute of Directors’ digital platforms to improve the customer experience and align with the new brand.
Meridian

Working with the communications team to identify personas, test concepts and determine the best approach for the rebuild and redesign of the flagship website.
UniVentures

Developing a strategic framework and toolbox to enable the UniVentures team to robustly assess the commercial viability of digital products and IP created by Victoria University students.

Talk to us about digital strategy

About Diagram

Trusted advice,
proven experience.

Diagram provides independent strategic advice you can trust. We don’t build or sell digital products or AI platforms – our advice is independent and focusses on what matters for your organisation.

Diagram is a member of the AI Forum and led by Tom Hovey – a specialist in creating strategy and bridging the gap between a good plan and successful execution. Tom has over 2000 hours of experience with AI systems and helped clients in New Zealand and the United Kingdom deliver great results for over 25 years.

Based in Wellington,
available anywhere.

Although Wellington is home and we work for a number of Government and not-for-profit organisations, Diagram serves commercial clients all over New Zealand.

Diagram is a New Zealand Government approved supplier of digital experience professional services.

"Talking to Diagram at the outset is a must. Their independence and expertise always guides our projects to success."

– Ingrid Strange, Account Manager, mysuper, ACC
"Diagram’s advice has been invaluable in terms of building alignment behind what we're trying to achieve, and in helping us approach the market to find the right partner for our digital project."

– Steve Doughty, Marketing and Communications Manager, Fish and Game New Zealand
"Diagram’s process helps us be good clients - we design the strategy, and the vendor can focus on delivering against it instead of trying to figure out what we want!"

– Liam Sutton, Commercialisation Manager, Wellington UniVentures
"Thank you for all your help, support, smoothing of waters and brilliance – we truly could not have got to where we are without you."

– Tracey Kai, General Manager Communications, New Zealand Rugby
"I can’t get over how smoothly the project went, especially with all the pieces we had to juggle and the timeline we had. We couldn’t have done that without you."

– John Summers, Engagement and Digital Manager, Te Waihanga