AI strategy:

Navigate the changing AI landscape with confidence.

It's hard to keep up with the rapid AI developments and then determine which changes actually matter for your business. You have to know how generative AI works and understand the fundamental shift before you can assess potential impacts – both positive and negative.

Many organisations either rush into implementing AI without direction or freeze in uncertainty, unsure where to begin or afraid to make a mistake. Or they start an AI programme that fades away before it delivers any business value. All the while, it can feel like everyone else is already ahead in the AI game.

The truth is, the ‘age of AI’ has only just begun. If you want your organisation to succeed, you need a structured process to help you understand how generative AI works, what the change is really all about, properly assess your current situation and capabilities, determine where you need to head and then develop a clear roadmap for AI adoption that aligns with your overall strategy.

You need an AI strategy that shows you where you need to go and why, with a roadmap that explains what you need to do and when.

AI leadership challenges

Most senior leadership teams are struggling with critical questions about AI transformation, often falling into the trap of seeing AI as a way to do the same things faster, rather than reimagining what's possible.

The true potential of AI transformation is not about accelerating or automating existing processes—it's about fundamentally rethinking what your business does and how it creates value.

The challenging questions you need to ask are:

  • How will your industry be fundamentally reshaped by AI, not just incrementally improved?

  • Which AI opportunities or risks require you to reimagine what you do, not just enhance efficiency?

  • What's your current AI capability? How do you increase AI literacy and maturity to spot risks and harness new opportunities?

  • How do you move beyond automating existing processes to creating entirely new value propositions?

  • What makes generative AI different to previous waves of disruption?

Tom Hovey’s collaborative and creative approach helps your teams explore these questions and shift from confusion to transformation. Tom uses experience, structured workshops, imagination and strategic analysis to provide clear advice on the right direction for your business.

This enables you to make informed AI investments that enable you to thrive in a rapidly shifting and competitive landscape that’s expanding with new possibilities.

AI policy challenges

Many organisations have developed an AI policy – that’s good. However, many of these policies were developed when generative AI was new and misunderstood. If your AI policy restricts your teams from using AI at work, it’s time to revisit the policy. Your policy should be permissive of AI usage, include guardrails and guidance on what ‘good’ looks like, and go hand-in-glove with AI training to increase literacy and reduce risks.

There is now genuine, independent research that demonstrates that people working with AI are more productive, more engaged with work, happier, and produce higher quality work. If your policy prohibits the use of AI in your organisation, you will eventually be left behind.

The ADAPT framework for AI strategy

Most organisations lack a systematic process for developing an effective AI strategy. This can lead to disconnected initiatives, wasted resources, disappointment and missed opportunities.

We have developed a step-by-step AI strategy creation process we call ADAPT: Assess, Diagnose, Articulate, Plan, Transform.

1. Assess

Assess your current business strategy, industry landscape and AI opportunities

  • Workshop with leadership team to understand the current context and identify industry-specific AI trends and disruptions

  • Map customer journeys to highlight how value is created and spot initial AI enhancement opportunities

  • Conduct workshops with teams to assess current AI literacy and usage, and capture further AI use cases

2. Diagnose

Diagnose current capabilities and gaps

  • Analyse findings to identify capability gaps

  • Review existing digital initiatives for AI potential

  • Evaluate current AI policies, governance, and ethical frameworks

  • Synthesise insights from the assessment and diagnosis into clear opportunity areas for exploration

3. Articulate

Articulate your AI north star

  • Develop an AI vision that aligns with and enhances the corporate strategy (why you need to change)

  • Create new policies, principles and guidelines for AI usage and decision-making (how you will change)

  • Clearly communicate your ‘AI north star’ (where you are heading)

4. Plan

Plan and prioritise initiatives and create a roadmap

  • Conduct further workshops with your teams to conduct AI experiments (and raise AI literacy through further training where necessary)

  • Identify and evaluate potential AI initiatives (using metrics and the results of experiments conducted through the workshops)

  • Develop an implementation roadmap with clear ownership

  • Define measurable success criteria and outcomes for each initiative or milestone on the roadmap

  • At this stage, you have a strategy and roadmap that say here's what you need to do and why, and here's how you should do it and when.

5. Transform

Transform teams, culture and results

  • Design tailored training programs and workshops based on identified needs

  • Establish ongoing learning and sharing for continuous development (growing AI literacy and maturity across the organisation)

  • Create governance structures to support effective AI adoption (this could be an AI “working group” or “task force” responsible for oversight and direction)

The ADAPT process creates a strategy and plan that your organisation can use to embrace AI, reduce risks and drive genuine business value.

“The AI sessions really did shift the dial on people's confidence and use, as well as their expectations of what is possible”

— Amanda, CEO

Why partner with Tom Hovey?

Finding the right partner for developing an AI strategy can be challenging, with many consultants offering theory but lacking practical AI experience, or having AI experience but not being independent of a particular technology, nor having sufficient strategy experience.

Tom combines over 25 years in digital, creative and strategy roles, with more than 1,000 hours of hands-on experience with generative AI tools and providing AI training. His approach blends strategic thinking with practical knowledge.

Tom has also founded successful software and consulting companies in New Zealand and the United Kingdom. He provides high-level strategic guidance and insights while also understanding the reality of business and the real-world applications and limitations of AI technologies.

“People are still raving about how wonderful the AI workshops were last year, it comes up at every hui I go to, which is so brilliant!”

— Gail, Comms Manager

Take the next step

AI is changing the landscape, if you’re not sure where to begin when it comes to navigating the landscape, talk to Tom Hovey.

Tom is happy to have a free, no-obligation conversation to understand your AI challenges and discuss how the ADAPT framework might help you determine your AI direction.

Tom will enable you to start your AI transformation journey with clarity and confidence.

“In addition to being super skilled at what you do, you also make it fun which I totally appreciate.”

— Sebastian Grodd, Life Flight

Tom Hovey –
experience and independence

Diagram is led by Tom Hovey. Tom has been helping clients in New Zealand and the United Kingdom get great results from digital for over 25 years.
tom@diagram.co.nz

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